Privacy Policy

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

• Account information: When you create an account, we collect your email address, phone number, and password. Your password is stored securely through our authentication provider and is never visible to us in plain text.
• Payment information: When you subscribe to a paid plan, your payment card details are collected and processed directly by Stripe, our payment processor. We receive and store only a limited set of information from Stripe, such as the last four digits of your card, card brand, and billing transaction records. We never see or store your full card number, expiration date, or security code.
• Support communications: If you contact us through our contact page, email, or other channels, we collect the contents of your message, your name (if provided), and your contact information.

1.2 Information Generated Through Your Use of the Service

• Call metadata: For each call you make, we record the call duration (rounded up to the nearest 30 seconds for billing), the number of minutes charged, the timestamp of the call, and the call status. This information is used for billing, your dashboard usage display, and customer support.
• Call transcripts: Your phone conversations with the AI assistant may be transcribed and stored for quality assurance, safety compliance, and service improvement. Transcripts are text records of what you and the AI said during a call. Before storage, any personal information detected in the transcript (such as Social Security numbers, credit card numbers, or email addresses) is automatically redacted and replaced with placeholder text. Transcripts are encrypted at rest using application-layer encryption. See Section 1.4 and Section 5 for details on how transcripts are handled and how long they are kept.
• Subscription and billing records: We maintain records of your plan selections, subscription changes (upgrades, downgrades, cancellations), payment history, and invoice details.
• Disclaimer and safety redirect records: We may log when certain disclaimers and safety redirects are delivered during your use of the service. This may include the timestamp and account identifier for pre-call disclaimers, your AI acknowledgment at signup, and records of in-call safety redirects (such as when the AI redirected a medical or legal question to a professional). These records do not include the content of your conversations. For more details, see our AI Disclosure, Section 12.
• Content safety records: We may log when automated content filtering or safety systems are triggered during or after your call. These records include the type of safety rule triggered and the action taken (such as flagging for review), but do not include the full content of your conversation.

1.3 Information Collected Automatically

When you visit our website or use our online dashboard, we may automatically collect:

• Device and browser information: Browser type and version, operating system, and device type
• Usage data: Pages visited, time spent on pages, links clicked, and referring pages
• IP address: Used to determine your general geographic location for security purposes (such as detecting unusual login activity) and to comply with legal requirements

1.4 How Your Voice Calls Are Processed

This section is important. Please read it carefully.

When you call DialAnytime, here is what happens with your voice and spoken words:

1. Your call is routed through our telephone infrastructure provider. This provider transmits your call audio to our voice AI provider.
2. Our voice AI provider processes your voice in real time. Your spoken words are converted to text (transcribed), sent to an AI language model for processing, and a spoken response is generated and played back to you.
3. The AI language model used to generate responses may be provided by a third-party AI company. Your transcribed words are sent to this AI model as input to generate a response.

What this means for your privacy:

• Your spoken words during a call are heard and processed by third-party AI systems operated by our service providers.
• We do not permanently store audio recordings of your calls. Call audio is processed in real time and is not retained by us after the call ends.
• Our AI and telephony providers may temporarily process or cache call data in accordance with their own privacy policies and data retention practices (see Section 3 below).
• We may store text transcripts of your conversations. After your call ends, the text transcript generated by the speech-to-text system may be stored on our servers for quality assurance, safety compliance, and dispute resolution. Before storage, any personal information detected in the transcript is automatically redacted. Transcripts are encrypted at rest. See Section 5 for retention periods.
• We store call metadata (duration, timestamp, minutes charged) and, where applicable, an AI-generated summary of the call topic (which does not contain verbatim quotes or personal information).

We encourage you to be mindful of the information you share during calls. Avoid sharing sensitive personal information (such as Social Security numbers, bank account numbers, medical record numbers, or other confidential identifiers) during your conversations with the AI assistant. While we automatically redact detected personal information before storing transcripts, no automated detection system is perfect.

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing the service: To create and manage your account, verify your identity, authorize your calls, connect you to the AI assistant, and display your usage on your dashboard
• Billing and payments: To process subscription payments, calculate minute usage, apply overage charges, generate invoices, and manage subscription changes
• Account communications: To send verification codes, subscription confirmations, renewal notices, payment receipts, and other account-related emails
• Customer support: To respond to your questions, troubleshoot problems, and resolve disputes
• Security and fraud prevention: To detect and prevent unauthorized access, abuse, fraud, and other harmful activity on our service
• Disclaimer and safety records: To maintain records, where available, that disclaimers, safety redirects, and AI acknowledgments were delivered, which may be used for legal compliance, dispute resolution, and to demonstrate responsible AI practices
• Legal compliance: To comply with applicable laws, regulations, legal processes, and governmental requests
• Service improvement: To analyze usage patterns (in aggregate, not individually) to improve service quality, reliability, and features

We do not sell your personal information. We do not use your personal information for targeted advertising. We do not share your personal information for cross-contextual behavioral advertising.

3. Third-Party Service Providers

To deliver the DialAnytime service, we rely on trusted third-party providers. Each provider receives only the information necessary to perform its specific function. Below is a description of each category of provider and the information they process:

We select service providers based on their security practices, privacy commitments, and the protections available under their standard terms of service. Where available, we choose provider plans and settings that limit data use to service delivery and disable the use of your data for model training. However, once your information is transmitted to a third-party provider, it is subject to that provider's own terms of service and privacy policy, which we do not control. The privacy policies of our service providers are available upon request.

We may add or change service providers from time to time. If a change materially affects how your personal information is processed, we will update this Privacy Policy and notify you as described in Section 12.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the service and improve your experience. Specifically:

• Essential cookies: Required for the website to function properly, including session management, authentication, and security. These cannot be disabled without breaking core functionality.
• Analytics: We may use basic analytics to understand how visitors use our website (such as which pages are visited most often) in order to improve the service. If we use third-party analytics tools, we will list them here.

We do not use advertising cookies or tracking pixels. We do not engage in cross-site tracking or behavioral advertising.

Most web browsers allow you to control cookies through their settings. Please note that disabling essential cookies may prevent you from logging in or using certain features of the service.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Our specific retention practices are as follows:

When personal information is no longer needed for the purposes described above, we will securely delete or anonymize it. In some cases, we may retain certain information in anonymized or aggregated form (from which you cannot be identified) for analytical purposes indefinitely.

Retention after account violations. If your account is terminated due to a violation of our Terms of Service, we may retain limited information about the violation (such as your email address, phone number, and the nature of the violation) for up to 3 years to prevent repeat abuse and protect the safety and integrity of our service.

6. Data Security

We take the protection of your personal information seriously and implement commercially reasonable technical, administrative, and organizational safeguards, including:

• Encryption in transit: All data transmitted between your browser and our servers, and between our servers and third-party providers, is encrypted using TLS (Transport Layer Security).
• Secure authentication: User authentication is handled by a dedicated authentication provider that uses industry-standard practices including secure password hashing. We never store passwords in plain text.
• Payment security: All payment processing is handled by Stripe, a PCI DSS Level 1 certified payment processor. Your full card number never touches our servers.
• Encryption at rest: Call transcripts are encrypted using application-layer encryption before being written to the database. Even in the event of unauthorized database access, transcript content cannot be read without a separate encryption key.
• Automatic PII redaction: Personal information (such as Social Security numbers, credit card numbers, and email addresses) detected in call transcripts is automatically redacted before storage.
• Access controls: Access to personal data within our systems is restricted to authorized personnel on a need-to-know basis. Administrative access to transcript content is logged for audit purposes.
• Infrastructure security: Our application is hosted on a managed cloud platform with built-in security controls.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

If you suspect a security breach or unauthorized access to your account, please contact us immediately through our contact page.

7. Voice Data and Biometric Information

Certain U.S. states, including Illinois, Texas, and Washington, have laws that regulate the collection and use of biometric information, which may include voiceprints or other identifiers derived from voice audio.

How your voice is processed. When you call DialAnytime, your voice audio is transmitted in real time to our third-party voice AI provider (Vapi) for speech-to-text conversion and AI response generation (see Section 1.4). Your voice is used solely to convert your spoken words into text so the AI can respond. Neither DialAnytime nor Vapi creates, collects, or stores voiceprints, voice templates, or any biometric identifiers derived from your voice. No voiceprint analysis, speaker identification, or biometric matching of any kind is performed.

No biometric data is collected. Specifically:

• Your voice audio is processed in real time for speech-to-text conversion only
• No voiceprints or biometric templates are created at any point in the process
• Voice audio is not retained after the call session ends
• Your voice is not used for speaker identification, authentication, or profiling

If our providers' practices change in a way that affects this section, we will update this Privacy Policy and notify you in accordance with Section 12.

Illinois residents (BIPA disclosure). Because no biometric identifiers or biometric information (as defined by the Illinois Biometric Information Privacy Act, 740 ILCS 14) are collected, captured, or stored by DialAnytime or its service providers during your use of the service, BIPA's consent and retention requirements do not apply. We include this disclosure for transparency. Your voice audio is processed solely for real-time speech-to-text conversion to deliver the service and is not retained. If you have questions about this, please contact us.

Texas and Washington residents. We do not capture or use biometric identifiers for any purpose. No voiceprints or biometric data are created, stored, sold, leased, or disclosed. If you have questions about how your voice data is handled, please contact us.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws (including, but not limited to, the California Consumer Privacy Act, the Virginia Consumer Data Protection Act, the Colorado Privacy Act, and similar state laws). These rights may include:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used, machine-readable format where technically feasible. You can view your call transcripts directly from your account dashboard.

8.2 Right to Correction

You have the right to request that we correct inaccurate or incomplete personal information. You can update your email address and phone number directly through your account profile. For other corrections, please contact us.

8.3 Right to Deletion

You have the right to request that we delete your personal information. You can delete individual call transcripts directly from your account dashboard at any time. Upon receiving a verified deletion request for your full account, we will delete your personal information from our active systems, subject to certain exceptions:

• We may retain information necessary to complete a transaction or fulfill a legal obligation
• We may retain payment and transaction records as required by tax and financial reporting laws
• We may retain limited information to detect and prevent fraud or abuse
• Information already shared with third-party providers is subject to their retention policies
• Call billing records (duration, minutes charged) are retained separately from transcripts and may be kept for billing and financial reporting purposes even after transcript deletion

8.4 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, machine-readable format, and to request that we transmit it to another service provider where technically feasible. This includes your account information, call history, and subscription records.

8.5 Right to Opt Out

As noted in Section 2, we do not sell your personal information or use it for targeted advertising, so there is no applicable "sale" or "targeted advertising" opt-out. If you have questions about the communications you receive from us, please contact us through our contact page.

8.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. You will not receive different pricing, a different quality of service, or be denied service because you exercised a privacy right.

How to Exercise Your Rights

To exercise any of the rights described above, you may:

• Submit a request through our contact page
• Email us at support@kingmakeranalytics.com

We will verify your identity before processing your request to protect your information from unauthorized access. Verification may require you to confirm your email address, phone number, or other account details. We will respond to your request within the timeframe required by applicable law (typically 30 to 45 days). If we need additional time, we will notify you of the extension and the reason.

Authorized agents. You may designate an authorized agent to submit a request on your behalf. The agent must provide written authorization from you, and we may require you to verify your identity directly with us before we process the request.

Appeals. If we deny your request and you believe the denial was in error, you may appeal by emailing support@kingmakeranalytics.com with the subject line "Privacy Rights Appeal." We will review your appeal and respond within the timeframe required by applicable law.

9. Children's Privacy

DialAnytime is not directed to, and is not intended for, children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.

In compliance with the Children's Online Privacy Protection Act (COPPA) and similar laws, if we learn that we have collected personal information from a child under 13, we will take prompt steps to delete that information from our systems and terminate the associated account.

If you are a parent or guardian and believe that your child has provided personal information to DialAnytime, please contact us immediately at support@kingmakeranalytics.com or through our contact page. We will investigate the matter and, if confirmed, delete the child's personal information and close their account.

10. U.S. State Privacy Disclosures

Certain U.S. state privacy laws (including the California Consumer Privacy Act as amended by the California Privacy Rights Act, and similar laws in Virginia, Colorado, Connecticut, and other states) require specific disclosures. This section provides additional information to comply with those requirements.

Categories of Personal Information Collected

Sale and Sharing of Personal Information

We do not sell your personal information as defined under the CCPA or any other state privacy law. We do not share your personal information for cross-contextual behavioral advertising. We do not use or disclose sensitive personal information for purposes other than those permitted under applicable law.

California "Shine the Light" (Cal. Civ. Code Section 1798.83)

We do not disclose personal information to third parties for their direct marketing purposes. If this practice changes, we will update this policy and provide you with the ability to opt out.

11. Geographic Availability

DialAnytime is available only to residents of the United States. Our service, including our phone number, billing systems, and AI voice assistant, is designed for and operates within the United States. Your personal information is processed and stored on servers located in the United States.

We do not intentionally offer the service to individuals located outside the United States. If you access our website from outside the United States, please be aware that you do so on your own initiative and are responsible for compliance with local laws. We do not represent that the service or this Privacy Policy complies with the privacy or data protection laws of any jurisdiction outside the United States.

If you are located in the European Economic Area, the United Kingdom, or any jurisdiction with data transfer restrictions, please do not use DialAnytime. We do not have the infrastructure in place (such as Standard Contractual Clauses or binding corporate rules) to facilitate lawful cross-border data transfers to those jurisdictions at this time.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our service providers, or applicable laws. When we make changes:

• Material changes (changes that significantly affect how we collect, use, or share your information): We will notify you at least 30 days in advance by email to the address associated with your account.
• Non-material changes (minor clarifications or corrections): These will take effect when we post the updated policy on our website.

We will always update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the service after the effective date of any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about how we handle your personal information, please contact us:

• Online: Contact page
• Email: support@kingmakeranalytics.com
• Mail: Kingmaker Analytics LLC (DialAnytime), 5900 Balcones Drive STE 100, Austin, TX 78731

We will respond to all privacy-related inquiries within 30 days. If your concern requires additional time to resolve, we will keep you informed of our progress.