AI Disclosure & Transparency

1. You Are Speaking with an AI, Not a Human

When you call DialAnytime, you are speaking with an artificial intelligence system, not a human being.

The voice you hear is generated by AI technology. While it may sound natural and conversational, there is no person on the other end of the line. No human listens to your calls in real time, and no human selects or approves the responses you receive during a call.

We disclose this clearly because we believe you deserve to know when you are interacting with AI. Several U.S. states and international jurisdictions now require this disclosure by law, and we support that principle regardless of whether a specific law applies to you.

2. How the AI Assistant Works

Here is a simplified explanation of what happens when you make a call:

1. You dial our phone number from the phone number registered to your DialAnytime account.
2. We verify your identity. Our system checks that your phone number is registered, that you have an active subscription, and that you have minutes remaining.
3. Your call connects to the AI assistant. Your voice is transmitted over the phone network to our voice AI provider, which handles the real-time conversation.
4. Your words are transcribed. The AI system converts your spoken words into text using speech-to-text technology.
5. The text is processed by a language model. The transcribed text is sent to a large language model (an AI system similar to those that power products like ChatGPT). The language model generates a text response based on patterns learned from a large body of text data.
6. The response is spoken back to you. The text response is converted to speech using text-to-speech technology, and you hear it through your phone.
7. This cycle repeats for the duration of your call, creating a back-and-forth conversation.

The entire process happens in seconds, which is why the conversation feels natural and immediate.

3. What the AI Can Do

The DialAnytime AI assistant is designed to be a helpful general-knowledge conversational partner. It can:

• Answer everyday questions on a wide range of topics, such as cooking, weather, history, science, current events, and general trivia
• Explain concepts in plain language, such as how something works, what a word means, or what a news story is about
• Help with simple tasks like unit conversions, basic math, spelling, grammar, and writing assistance
• Provide general information about topics like health and wellness, travel, hobbies, and home care (for informational purposes only; see Section 4 for important limitations)
• Have a friendly conversation about topics that interest you

4. What the AI Cannot Do

It is equally important that you understand what the AI assistant cannot do and should never be relied upon to do:

4.1 It Cannot Provide Professional Advice

The AI assistant is not a doctor, lawyer, financial advisor, therapist, or any other licensed professional. It cannot:

• Diagnose medical conditions or recommend treatments
• Provide legal advice or interpret laws for your situation
• Offer personalized financial, tax, or investment guidance
• Provide mental health counseling or crisis intervention

If you need help in any of these areas, please consult a qualified, licensed professional. See our Terms of Service, Section 6 for a complete explanation.

4.2 It Cannot Help in Emergencies

The AI assistant cannot call 911, dispatch emergency services, contact anyone on your behalf, or assess the severity of an emergency. If you are experiencing a medical emergency, a threat to your safety, or any situation requiring immediate help, hang up and call 911 (or your local emergency number).

4.3 It Does Not Know Your Personal Information

The AI assistant does not have access to your DialAnytime account, your medical records, your financial accounts, or any other personal systems. It does not remember previous calls. Each call starts fresh, with no memory of what you discussed before.

4.4 It May Be Wrong

AI language models generate responses based on statistical patterns, not verified facts. This means:

• Responses may contain factual errors. The AI may state something as fact that is incorrect, outdated, or misleading.
• Responses may be incomplete. The AI may omit important context, caveats, or nuances that a knowledgeable person would include.
• The AI may "hallucinate." This is a term used in the AI industry to describe when an AI generates information that sounds plausible but is entirely fabricated, such as citing a study that does not exist or describing an event that never happened.
• Responses may be inconsistent. If you ask the same question twice, you may receive different answers.

Always verify important information from an independent, authoritative source before relying on it or acting on it.

4.5 It Cannot Take Actions in the Real World

The AI assistant cannot make phone calls, send messages, place orders, schedule appointments, access the internet in real time, or interact with any external system on your behalf. It can only provide spoken information during your call.

5. Third-Party AI Technology

DialAnytime does not build its own AI language models. The AI assistant is powered by technology from third-party providers:

• Our voice AI provider operates the platform that manages the real-time conversation, including speech-to-text, text-to-speech, and the orchestration of the call flow.
• The underlying language model (the AI that generates the responses) may be provided by a separate third-party AI company, as selected and integrated by our voice AI provider.

This means that when you speak during a call, your words are processed by systems operated by these third-party companies, on their servers, subject to their own privacy and data handling policies. For more details on how your data flows through these providers, please see our Privacy Policy, Section 1.4.

We select our AI providers based on their quality, reliability, safety practices, and privacy commitments. However, we do not control the internal workings of third-party AI models and cannot guarantee their behavior in all circumstances.

Provider changes. If we change the company providing the underlying language model (for example, switching from one AI provider to another), we will update this AI Disclosure page to reflect the change. Because a change in AI provider may affect how your data is processed, we treat a change in language model provider as a material change to our Privacy Policy and will notify you in accordance with the Privacy Policy's change notification procedures (at least 30 days' advance notice by email).

6. AI Safety, Content Filtering, and Professional Topic Safeguards

The AI systems we use include built-in safety measures designed to:

• Decline requests for harmful, dangerous, or illegal information
• Avoid generating content that is hateful, violent, sexually explicit, or discriminatory
• Redirect users to emergency services or professional help when appropriate (for example, if you describe a medical or mental health emergency)
• Decline to impersonate real people or provide information that could be used to harm others

These safety measures are maintained by our AI providers and are part of the models themselves. While they are effective in the vast majority of cases, no content filtering system is perfect.

6.1 Active Refusal for Professional Topics

In addition to the built-in safety measures of the underlying AI models, we configure our AI assistant with specific instructions to actively decline requests for professional advice and redirect you to qualified professionals. Specifically, the AI assistant is instructed to:

• Medical and health topics: Decline to diagnose symptoms, recommend specific treatments or medications, or advise on drug interactions. Instead, it will suggest you speak with your doctor, pharmacist, or healthcare provider.
• Legal topics: Decline to provide legal advice for specific situations, interpret laws as they apply to your circumstances, or recommend legal actions. Instead, it will suggest you consult an attorney.
• Financial topics: Decline to recommend specific investments, insurance products, tax strategies, or financial transactions. Instead, it will suggest you speak with a financial advisor.
• Emergency situations: If you describe an emergency, the assistant will urge you to hang up and call 911 immediately.
• Mental health crises: If you express thoughts of self-harm or severe emotional distress, the assistant will provide the 988 Suicide and Crisis Lifeline number and encourage you to seek immediate help.
• Scam awareness: If you describe a situation that may involve a scam (such as being asked to send money, buy gift cards, or share personal information by someone you do not know well), the assistant will gently warn you and suggest you speak with a family member or contact the FTC.

These safeguards are not perfect. Despite our best efforts, the AI may occasionally respond to a question in a way that sounds like specific advice, may fail to redirect when it should, or may provide general information that you interpret as personal guidance. No amount of technical filtering can guarantee that every response will be appropriately limited. This is why we also rely on the disclaimers in our Terms of Service and the pre-call and in-call reminders described below.

If you encounter a response that you believe is harmful, inappropriate, or unsafe, please report it to us through our contact page so we can investigate and work with our providers to address it.

7. No Human Review of Your Calls

Under normal circumstances, no DialAnytime employee or contractor listens to your calls or reads transcripts of your conversations. Your calls are processed by automated AI systems.

There are limited exceptions:

• Abuse investigation. If we receive a report or detect indicators of serious misuse (such as attempts to generate harmful content or circumvent safety measures), we may review limited call metadata or, in rare cases, work with our AI providers to investigate the specific incident.
• Legal requirements. We may be required to produce records in response to valid legal processes such as court orders or subpoenas.

Any such review is conducted only to the extent necessary and in accordance with our Privacy Policy.

8. AI and Your Privacy

We take the privacy implications of AI processing seriously. Key points:

• We do not store your call audio. Audio is processed in real time and is not saved on our servers after the call ends.
• We do not store transcripts of your conversations. We record only call metadata (duration, timestamp, minutes charged).
• Your conversations are not used by DialAnytime to train AI models. DialAnytime does not use your call content to train, fine-tune, or improve any AI model. We select provider plans and settings that disable the use of your data for model training where such options are available. However, our providers operate under their own terms of service and privacy policies, which govern how they handle data processed through their systems. These policies may permit limited data processing for safety monitoring, abuse prevention, or service reliability. We encourage you to review our providers' policies (referenced in our Privacy Policy, Section 3) for details on their data handling.
• We encourage you to protect your own privacy. Avoid sharing sensitive personal information during calls, such as Social Security numbers, bank account numbers, medical record numbers, passwords, or other confidential identifiers. The AI does not need this information to help you, and sharing it creates unnecessary risk.

9. Regulatory Compliance

We are committed to complying with emerging AI transparency and disclosure requirements, including:

• Colorado AI Act (SB 21-169). Requires disclosure when consumers interact with AI systems and when AI is used to make consequential decisions. DialAnytime does not make consequential decisions about users using AI; the AI is used solely to provide conversational responses.
• Federal Trade Commission (FTC) guidance. The FTC has issued guidance requiring that businesses be transparent about AI use and avoid deceptive practices related to AI. This disclosure page, along with our Terms of Service and pre-call disclosure, are designed to meet that standard.
• State consumer protection laws. Various states have enacted or proposed legislation requiring transparency about AI interactions. We monitor these developments and update our disclosures as needed.

As AI regulation continues to evolve, we will update this page and our practices to remain in compliance.

10. Pre-Call Disclosure

In addition to this written disclosure, the AI assistant delivers a spoken disclaimer at the beginning of each call. This pre-call message:

• Identifies the assistant as an AI, not a human
• States that the assistant cannot provide medical, legal, or financial advice
• States that the service is not an emergency service
• Tells you how many minutes you have remaining

This spoken disclosure ensures that every caller is informed, in the moment, of the most important limitations before the conversation begins. It complies with two-party consent requirements in states that mandate disclosure when calls are processed or monitored by automated systems.

We may log the delivery of this pre-call disclaimer (timestamp and account identifier) as part of our service records.

11. In-Call Topic-Triggered Reminders

When the AI assistant detects that a conversation has turned to a topic involving health, medical symptoms, medications, legal questions, or financial decisions, it is instructed to include a brief spoken reminder such as:

"Just a reminder, I'm an AI and this is general information only. Please check with your doctor (or lawyer, or financial advisor) before making any decisions based on what I've shared."

These reminders are designed to reinforce, during the flow of conversation, that the AI is providing general information rather than professional advice. They supplement, but do not replace, the written disclaimers in our Terms of Service and the pre-call disclosure described above.

Because these reminders are generated by the AI based on topic detection, they may not trigger in every situation where they would be appropriate. You should always treat all AI responses as general information, regardless of whether a spoken reminder was included.

12. Disclaimer Delivery Records

To protect both you and us, we may maintain records of when disclaimers and safety redirects are delivered during the use of our service. These records may include:

• Timestamp and account identifier for pre-call disclaimers delivered
• A record of the AI acknowledgment you provided at account signup
• Records of in-call safety redirects triggered by the AI (for example, when the AI redirected a medical or legal question to a professional)

Where collected, these records are maintained as part of our call metadata and are retained in accordance with our Privacy Policy, Section 5. They do not include the content of your conversations.

13. Questions and Feedback

If you have questions about how our AI works, concerns about a response you received, or feedback about our transparency practices, we want to hear from you:

• Online: Contact page
• Email: support@kingmakeranalytics.com
• Mail: Kingmaker Analytics LLC (DialAnytime), 5900 Balcones Drive STE 100, Austin, TX 78731

We believe that trust is built through honesty. If there is something about our AI that you want to understand better, ask us. We will answer plainly.